25 YEARS OF: MYSTERY SHOPPING (phone, internet, email, call centers), CUSTOMER SATISFACTION SURVEYS AND SOCIAL MEDIA CUSTOMER MANAGEMENT.

Paisley is a customer experience consulting company. We are a team of experienced, multifaceted professionals who turn challenges into revenue-generating opportunities for our clients through measuring, benchmarking, and the development of plans that work. Our call center/telecommunications practice was established in 1987 to address perceived imbalances between data quality, technical systems and operations. Our highly trianed staff has experience in all aspects of customer experience manage...

Paisley is a customer experience consulting company. We are a team of experienced, multifaceted professionals who turn challenges into revenue-generating opportunities for our clients through measuring, benchmarking, and the development of plans that work. Our call center/telecommunications practice was established in 1987 to address perceived imbalances between data quality, technical systems and operations. Our highly trianed staff has experience in all aspects of customer experience management, quality and statistical modeling. Adding creativity and customization to sound statistical research and benchmarking, Paisley works with clients to develop existing potential and leverage new opportunities.