The owner, Mr. Jerry Wright, came to my house and did an assessment. He then listened carefully to my comments about what I wanted out of the new system. After the assessment and discussion, he provided several system and price options. I got the feeling that he was a true expert, who took great pride in his work. I also appreciated that he was not pushy, and I felt comfortable that he was not taking advantage of me. His bid was fair, and he offered a system that was exactly what I wanted. I got a 2-stage, 95% efficient furnace and a 16 SEER air-conditioner. The installation was clean and neat, and the final price was exactly as quoted. Mr. Wright also took plenty of time to properly tune the system. He took the time to explain system operation, maintenance details and operation of the new "smart" thermostat that I selected. Obviously, I cannot yet comment about the long-term reliability of the system, but I will update the reviews if any details emerge. However, the system operates quietly and seems to work as advertised. I highly recommend Wright Design Inc. as a high-quality, cost-competitive, courteous and professional HVAC company.