I was a few minutes early, and Chris came right over to greet me and let me know he would be with me in just a minute. We started with a brief interview of what I wanted to do with the cut. He gave me an overview of his extensive background and an insight into Schwarzkoth, the product line they use. Not expecting to be wowed by another product line, I walked with him the shampoo washing station. While the actual shampoo service could have used a little more scalp massage pressure, the Schwarzkoth products made my scalp feel amazing & refreshed. In the past my last stylist shaped my pixie cut with a razor cut. Chris eplained that his style was a bit more technical through the use of scissors. I wasn't sure what to expect, but I had the distinct feeling that I was in good hands. He took his time and made sure that all points were evened up, then carefully blow dried my hair. My hair has never looked so sleek or soft! I absolutely must find out how he styled it that day, because I've received mountains of compliments over the past day & a half! Upon getting the much needed trim, I noticed that my color needed some modification/refreshment. After Chris finished my cut, he went to grab the color book to do a quick color consult before I left. Extremely professional, thorough, and capable; I can't say enough good things about Chris and The Mirror Mirror Salon. They're located at the Kohl's shopping center.