Can you define customer service? Well, Lock Safe Services just redefined it by offering service like never before! I scheduled an appointment at 8 pm. They weren’t late - they were actually ten minutes early! The technician, Joseph, was very interactive and spoke passionately about the profession. He even gave me free advice on how I can keep the locks in good condition for a long time, though I never asked for it. Once done with the job, Joseph suggested that I look up their website https://www.Vienna.Lock-Safe-Services.com and redeem a coupon for an additional discount. Seriously, these guys put customers above making a profit – and there’s no other locksmith in Vienna, VA who would do that! Highly recommend…

Great experience from start to finish. Quick communication over email, arrived on time, great price. Service was completed in under 10 minutes. Several payment options were available which was great because who carries cash anymore!? He also took time to explain the issue with the lock in the door and emailed me a picture for evidence to show to the landlord. Couldn't have asked for a better locksmith experience. Call them if you will need a locksmith: 703-574-6796

Jefrry was incredible. I've never come across such a kind-hearted stranger before... As luck would have it, I got locked out of my apartment the day I moved in, which happened to coincide with the weekend that Jeffry went out of town AND his back-ups called in sick, so there was no one from Lock Safe Services to help me out. I could sense that Jeffry was truly sorry that this was happening, and then referred me to another company and told me exactly what to say. When it turned out they were closed, he told me to let him know when I found someone, and again when I was in my apartment. The guy that did end up showing up at my house immediately wanted to drill, but thanks to Jefrry I knew what to say to avoid that and another $350+ out of my pocket. When I called to let him know that I was in my apartment and told him what happened, I heard his girlfriend in the background exclaim her happiness over that - that's how nice they are! Just in case this happens again, I've saved his number - I WILL be referring him out to others as well! And may I add - thank goodness for the iPhone and Online app! Lock Safe Services the best in Town. Thanks Guys!

Very courteous and helpful. Did a great job and explained my options. They are very busy, so it may be difficult to get them to come immediately. Still, very happy with the job they did. Highly recommended. Lock Safe Services very good company

Great service. Would recommend their service to anyone. Couple reason 1) They waive off the late night fee because they were close to our location in Vienna, VA. 2) The lock wasn't actually damage but the door handle mechanism which was more than double of what I had anticipated or wanted to pay for a rental apt. Instead of charging for the higher service they recommended a cheaper but secure alternative. 3) Credit card accepted! 4) If you will need a locksmith call Lock Safe Services

Quick, courteous, professional, and at least $20 less than the other locksmith I called would've charged. Turned a bad experience -- the accidental lockout -- into a pleasant surprise. Now I know exactly who to call if it happens again. Lock Safe Services the best in Vienna, VA

there's obviously nothing cool about locking yourself out (or ""in"" in my case) of your apartment, but after hearing so many people sing Dave praises, i was secretly excited to have to call on him to help me out. i was attempting to leave my apartment on saturday morning only to discover that my doorknob wouldn't turn and i was locked inside of my apartment. neat. Dave was there quickly and knew exactly what the problem was. he swapped out an old part, told me a couple funny stories and then was on his way. everyone in nyc should have his number saved in their phone since it's only a matter of time before any one of us will need him and it's so nice to have a reliable go-to for something like this. Lock Safe Services in Vienna, VA

Very fast- came to the rescue Lockout of my house, and had great customer service. Thank you Lock Safe Services NO' 1 in Vienna, VA.

Was very helpful and quick onsite. Jeffrey had everything he needed to get me back into my car with him when he arrived. I will definitely Lock Safe Services services in the future since I know I will lock my keys in my car again.

Just bought a house and needed the locks re-keyed. I called at 5:15 in the evening to Lock Safe Services and Mike happened to be in the area so we met at the property at 6.00 PM He was in and out quickly and even gave me some great advice about the type of locks that are on the doors.