DO NOT USE KIM MIKA @GP FOR GROOMING EVER!!!! Do not use Grubby Puppy for your Dog Grooming! Let me first say, that this is not the first time I have had my Goldendoodle Winston groomed by Kim @GrubbyPuppy. The first 2-times, she actually did a pretty good job with him, but always had an issue with Blow-Drying him and cutting and getting behind his ears. The wonderful groomer at Barking Lot Deerfield (RIP), Stacy seemed to have no issue with Drying/Cleaning/Brushing Winston. We will end up going back to her and her new mobile dog grooming company, but I digress... I usually take Winston to the groomer myself, but I happen to be away for business, and my wife took him today. She gave Kim her cell phone number, and Kim already had mine from past experiences. My wife dropped off Winston at 10:30AM, as out appointment called for. 1-hour, 2-hours goes by and my wife calls. Kim said, "He wasn't ready give me an hour.", my wife said, cool, I will be by in an hour. An hour goes by, Winston isn't ready yet... My wife informs Kim that my daughter gets off the bus at 3:45p, and will come by after that, since she closes at 4pm. Throughout the day, my wife was wondering about any communication from Kim, but no texts to either my phone or my wife's. My wife clearly filled out her number for Kim on the card, and her number hasn't changed for over 20-years, so there shouldn't be a complication. So... 4pm rolls by and my wife and daughter go pick up Winston.... He looks like he is shaved (I have attached pictures before & after)! My daughter is in tears and Kim said "It will grow back"... That's how you respond to a 10-year old girl, who is obviously upset? To quote the text message (Which I have attached screenshots) "Winston had not been brushed and combed to the skin at home daily giving the length of his his fur. Also, his fur was extreme curly" (HE IS A GOLDENDOODLE HE HAS CURLY AND STRAIGHT FUR) "Looks as if he was bathed and not dried at home which creates matting. It took us 4-hours to bath, semi-dry, brush and trim him" (WHERE IS THE FUR? YOU CUT IT ALL OFF SO WHAT DID YOU DO FOR 4-HOURS+????) "As I told (name removed) he was not shaved with a blade. I did the best that could given the condition of his fur and I did what was best for Winston" (That is absolutely wrong, if you put so much effort into him, why does he look like Thor after Stan Lee had his way with him in Thor: Ragnarok?) "I am sorry to hear your daughter is upset, but she should know his fur will grow back. If you don't want to pay us for all the hard work we did then I will have to ask you to find another groomer. I refuse to not be paid for my work" I paid her $40... She wanted to charge me $85... If she spent so much time working on him, why didn't she just buy a Flo-Bee and done it that way? If she can't handle a 10-Month old MEDIUM Goldendoodle, and other groomers can, she is a waste of time. Kim had her chances with me, and she has failed. Honestly, I can't believe how many good reviews she gets for such horrible work she does. My neighbors won't be going back to Kim, and I will find another groomer. One that seems to care about their profession and be nonchalant in regards to someone's fur-buddy. In regards to work, if you don't choose to master your craft, get out and let people who know do... Look at the pictures... Where is 4-hours plus Work? You didn't use a blade, Bu t I could do a better job with my electric razer for my beard! DO NOT BRING YOUR DOG HERE!!!! FIND SOMEWHERE ELSE, WE DEFINATELY ARE!