RiteWay Plumbing & Heating

I had scheduled to have my swamp cooler replaced. I received a call the day before my appointment to verify everything was all set. IT WAS NOT! The technician that came to replace it was on my roof working for 2 hours before he told me that they did not have the unit, causing me to lose a day of wor…

I had scheduled to have my swamp cooler replaced. I received a call the day before my appointment to verify everything was all set. IT WAS NOT! The technician that came to replace it was on my roof working for 2 hours before he told me that they did not have the unit, causing me to lose a day of work. He left and said he had to reschedule. On the day before the reschedule I received another phone call telling me that I was all set to have it installed again. On the day of the SECOND ATTEMPTED install I receive a call from the technician 3 hours before my scheduled appointment to tell me that they AGAIN DID NOT HAVE THE UNIT. Once again I missed another day of work. At this point I am FRUSTRATED AFTER MISSING WORK TWICE due to Riteway's total lack of communication. I called their office again to speak with the owner CJ. I was told he would contact me, which HE NEVER DID. I understand that parts may not be available, but their communication with me was abhorrent. I would have appreciated honesty in that my unit was not available and would have been very happy to wait until it was in stock before rescheduling the install. I WOULD NOT DO BUSINESS WITH THIS COMPANY!