Jessica Gonzalez — Nov 05, 2019
We first visited Karate America in Brookfield for a birthday party Summer of 2019. We signed up for a trial which was $35 for 6 we…
We first visited Karate America in Brookfield for a birthday party Summer of 2019. We signed up for a trial which was $35 for 6 weeks 2x a week. We were unable to commit to 2x per week, so the program extended us to 8 weeks 1x per week. We were pleased with this as we said the only way we'd be able to commit to the program would be for 1x per week. Mr. Montello assured me that this was NOT a problem. I was put off by his "used car salesman" persona, but my child wanted to do the program, so we agreed to do the trial. We told them we were looking at the program for my son ONLY and were letting our daughter participate in the trial ONLY (as she had other commitments). They tried to push having my daughter in the program and I firmly said "no" several times before they let it go.
Five weeks into the trial we signed a contract and committed to 6 months of 1x per week. We returned on week 6 and I was pulled aside by Mr. Hansen who asked me why we couldn't commit to 2x per week and that our child wouldn't be able to continue the program if he didn't do 2x/week. I was up front about it 2 months prior at the birthday party even before we began the trial and were told we would be welcome.
We feel as though this is a dishonest business model, set out to sign up as many bodies as possible and not consider the actual people. they wanted our money and wanted to pressure us into paying more money and committing to more time after we even signed a contract.
Disappointing and dishonest.
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We first visited Karate America in Brookfield for a birthday party Summer of 2019. We signed up for a trial which was $35 for 6 weeks 2x a week. We were unable to commit to 2x per week, so the program extended us to 8 weeks 1x per week. We were pleased with this as we said the only way we'd be able …
We first visited Karate America in Brookfield for a birthday party Summer of 2019. We signed up for a trial which was $35 for 6 weeks 2x a week. We were unable to commit to 2x per week, so the program extended us to 8 weeks 1x per week. We were pleased with this as we said the only way we'd be able to commit to the program would be for 1x per week. Mr. Montello assured me that this was NOT a problem. I was put off by his "used car salesman" persona, but my child wanted to do the program, so we agreed to do the trial. We told them we were looking at the program for my son ONLY and were letting our daughter participate in the trial ONLY (as she had other commitments). They tried to push having my daughter in the program and I firmly said "no" several times before they let it go.
Five weeks into the trial we signed a contract and committed to 6 months of 1x per week. We returned on week 6 and I was pulled aside by Mr. Hansen who asked me why we couldn't commit to 2x per week and that our child wouldn't be able to continue the program if he didn't do 2x/week. I was up front about it 2 months prior at the birthday party even before we began the trial and were told we would be welcome.
We feel as though this is a dishonest business model, set out to sign up as many bodies as possible and not consider the actual people. they wanted our money and wanted to pressure us into paying more money and committing to more time after we even signed a contract.
Disappointing and dishonest.
Read more
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