This is the most unprofessional dentist office, I have ever encountered. The office manager and dentist have disrespected both my husband and me on multiple occasions. Several times we were given inaccurate payment information regarding payment leading to a bill in the mail at a later date and for more than I was told by the office that of course, I’m expected to pay despite their ridiculous error. And then when we left and requested our medical records, which we are entitled to by law, we were told that our request was “too much” to ask of them and “if every patient they had did this, they would be out of business.” And I quote Dr. Jim Peck, DDS of Smile New Braunfels. Jim Peck is rude and unprofessional, needless to say I do not recommend this office or doctor.

My wife and I had a terrible experience with Jim Peck, DDS. He and his staff are unprofessional and disrespectful. We were billed charges we were initially told we wouldn’t owe. And when this was brought to the office manager’s attention seeking a resolution, she lashed out on my wife. Repeatedly informing my wife she didn’t care how she was treating her. Then Jim Peck refused to provide me our medical records when requested, giving me a hard time and criticizing me with snide remarks. This office is unprincipled and disreputable. I do not recommend.