Computer Consumer Says "No" to Poor Customer Service

"When I first began to use the Internet as a means for buying computer parts and accessories, companies were smaller than they are now," said Computer Consumer's founder and President, "and I always knew that I could find someone to talk to if I had a question or purchased a part that didn't function properly. As these companies grew, I started to feel less like a valued customer and more like a number on a balance sheet." Internet-based companies often become strained as their sales volume gro...

"When I first began to use the Internet as a means for buying computer parts and accessories, companies were smaller than they are now," said Computer Consumer's founder and President, "and I always knew that I could find someone to talk to if I had a question or purchased a part that didn't function properly. As these companies grew, I started to feel less like a valued customer and more like a number on a balance sheet." Internet-based companies often become strained as their sales volume grows; the need to keep a variety of products in stock increases purchasing costs and cuts into customer service budgets. Some companies resort to impersonal and ineffective methods of support, such as overseas call centers that may have limited product knowledge. Computer Consumer wants to do better than that. "To put it bluntly, I turned Computer Consumer into a computer parts and accessories company because I'd had too many awful experiences as a customer," Computer Consumer's founder continued. "I felt it was time for someone to step up and set a new standard for customer service in this industry." Computer Consumer Inc sells a variety of computer parts for customers ranging from individuals to large businesses, including complete desktop and rack mount systems, processors, storage devices and memory. Regardless of the customer or purchase size, the company's goal is to provide comprehensive, individualized service that larger computer companies abandoned long ago. Being an Intel Gold Partner and having relationships with some of the industry's largest manufacturers such as Lenovo, ASUS, Western Digital and Seagate, Computer Consumer has the ability to maintain a stock of the latest components at the most competitive prices online.