We specialize in automating phone centers and customer service in-bound lines for small and medium sized business.

We specialize in automating phone centers and customer service in-bound lines for small and medium sized business. For a typical small business customer, our IVR systems can allow you to re-task your call center employees, who would otherwise spend valuable resources on mundane and routine tasks. Any phone task that can be automated or retrieved from a database, can be implemented onto an IVR system. Imagine if you are a money services company that sells money orders. Depending on your volume o...

We specialize in automating phone centers and customer service in-bound lines for small and medium sized business. For a typical small business customer, our IVR systems can allow you to re-task your call center employees, who would otherwise spend valuable resources on mundane and routine tasks. Any phone task that can be automated or retrieved from a database, can be implemented onto an IVR system. Imagine if you are a money services company that sells money orders. Depending on your volume of sales, on any given day, you probably receive 200-300 calls from your customers who want to inquire about the status of their money orders. You also probably spend 4-8 minutes on the call with each customer. This translates into approximately 50 calls per customer service employee per day. Additionally, some of you customers probably require more in-depth help, but with your call volume, you either have to hire additional staff members or you become ineffective in providing quality service that your customers deserve. Whatever Telephony Solutions you're looking for, contact IVR Lab LLC today. We'll work with you to determine the best Telephony Solution or IVR System for your Small Business and customize it to your particular product, service, website and database. You'll save thousands and enjoy the Best ROI using our Advanced Telephony and IVR solutions.