They lost the side rails to my bed and I therefore cannot assemble it. I am nearly 7months pregnant and have been sleeping on the floor since my move. I contacted everyone I can for information or to at least file an insurance claim but have been entirely ignored since May 17. I cannot reach anyone with the company via phone or email. Joe was great in setting up the estimate, but after that everything went down hill. I was told it would take 3 to 7 days for my things to be delivered and given a phone number to call to check up on everything. When I did call, at day7, the number was disconnected (super shady). I finally got Joe to connect me and the woman told me it was actually 5-7 "business" days from the delivery date I requested. Nobody mentioned business days initially. Everything was picked up and on April 29 and finally delivered on May 12. Communication was like pulling teeth through this entire period and the woman, Julia, was always extremely rude and put out sounding when I asked for updates (when I could get her on the phone). My mother had flown in to help me since I am so pregnant; but had to fly back shortly after delivery because things were so delayed. During the delivery inventory, they discovered they did not have my bed rails (the sides of my bed frame). I was told I would again have to deal with Julia. This was a Friday. The warehouse was already closed. Monday I called again and she said she would look into it, that I should email her details, and tha