Profillinc.com

Warranty Policy The warranty covers costs for all manufacturer problems, repairs, defective parts and maintenance. -Includes free service and training at our facility anytime no restrictions within the life of the warranty. -Electronic customer ser...

Warranty Policy The warranty covers costs for all manufacturer problems, repairs, defective parts and maintenance. -Includes free service and training at our facility anytime no restrictions within the life of the warranty. -Electronic customer service is available for warranty holders only, electronic support includes; Live E-mail support, video tutorials, E-User Manuals, Live phone and Text message support, live video chat, via Skype, WhatsApp, Wechat support, Claim process; The warranty holder must make a claim by email to [email protected] the customer must provide as much information as possible and cooperate with the Pro-Fill's staff to find the best solution possible if needed the customer may be asked to send in the equipment for inspection of the claimed defect If the manufacturer cannot fix a defective machine or part the warranty will replace the defective machine or part for a new one at no cost to the warranty holder. A new replacement claim can only be approved by a PRO-FILL INC Certified Technician ONLY. The warranty does not cover onsite service calls, consumables, intentional damage, self-service damage or return-shipping damage (please pack returns carefully) Customers are responsible for all shipping costs, Pro-Fill inc does not cover any shipping cost under any circumstances, the Shipping cost will not be refunded. Past due accounts will not receive support, No Exceptions!