We had rented an Airstream in May of 2019. The provisions in the unit, were as described and all were very good quality. We were provided a thorough review of the RV before we departed. Salvation of the customer's experience are not this company's strong suit. We were unable to pay a toll at the time we passed through, though I went to the Toll Authority of CA immediately after returning home, and paid the toll fee for both our vehicle and the trailer. Soon after I see a charge on my credit card from Roam and Board for $145 for the toll. I forwarded documentation to Roam and Board that I had already satisfied this toll. I provided them with the name of the agent who verified that the toll was satisfied, yet Roam and Board refused to refund me the $145. Customer experience is everything and this customer does NOT recommend this company. Look elsewhere for an Airstream experience.