We specialize in proactive knowledge capture through our signature interview and documentation methods. We help our clients reduce the costs, mistakes, unnecessary reinvention, frustration and inefficiency of inevitable employee transitions by workin...
We specialize in proactive knowledge capture through our signature interview and documentation methods. We help our clients reduce the costs, mistakes, unnecessary reinvention, frustration and inefficiency of inevitable employee transitions by working with them to preemptively document and maintain the employee based knowledge that their business, and customers, depend on.
OUR SERVICES, YOUR SOLUTION
We offer a variety of knowledge capture and documentation services to meet your case specific needs and timelines supporting a variety of positions.
EMERGENCY DOCUMENTATION
Things happen - like unexpectedly getting an employee's two week notice. You have a limited amount of time left with this employee and need their knowledge captured ASAP. Emergency Documentation is an intense, time-sensitive service ensuring that the employee's knowledge is documented and ready for the back-fill or new employee.
PREEMPTIVE SINGLE EMPLOYEE DOCUMENTATION
You’ve identified an employee who has invaluable knowledge. Perhaps you want to be proactive about keeping it or maybe they have an upcoming leave of absence or are retiring. You have a timeline in mind, but it's not by the end of this week.
Want this documentation maintained? Sign-up for our renewal service and we'll come back every 6, 9 or 12 months to make sure your knowledge is accurate and up-to-date.
DEPARTMENT DOCUMENTATION
Capture the knowledge of each employee or group of employees within a single department. In addition to the individual employee write-ups, we can provide:
A comprehensive department/team calendar to help the manager understand timing of all deliverables
An outline of variations by role, possible redundancies, as well as ideas for improved efficiency
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