NEGATIVE REVIEW ALERT!!! The following factual statements I am about to make can be verified via text message screenshots, emails, and timestamped phone logs. I submitted a service request through First American Home Warranty on 3/19/2021. On 3/21 I received a text and email that a technician from Rubber Duck plumbing would arrive on 3/23 between 11-4. On 3/23 I received a reminder text and an email that the technician would arrive between 10:45-2:30 (note the time change). I then immediately received a non-automated text asking me to confirm the appointment and I texted back "YES" to confirm. Steve Moore arrived at 2:05 (during the confirmed window of time) spent some time diagnosing the issue, took pictures and informed me that I had a small area of mold due to a leak and that I would need to have a mold remediation company take care of the mold before he could complete the work. I did as he instructed and had the mold remediated the following day. It is at this point where the negative review begins. I called the number on the email so that I could get in touch with him since he did not provide me with a business card or any documentation whatsoever and left a voicemail on 3/25. Our next communication was on 4/2 with him asking me via text if I had heard if the repair was authorized. I immediately responded yes and a few hours later I received a system generated text and email stating that a technician will arrive on 4/6 between 9-1. He then asked via non-automated text who did the remediation and I responded. On 4/4 I received a reminder text and email that a technician would arrive on 4/6 between 10-2 (note the time change for the second time). On the day of the appointment (4/6) he texted me at 11:11am asking me "what day is good?" I responded via text that I expected him to come that day between 10-2 per the text and I sent him the text and email screenshots as verification. He responded by saying he never called me to confirm that, the computer automatically did that, and he would see what he could do. He then said he could come the next day (which would be 4/7) in the morning and said he always calls to confirm so if he did not call to confirm then it is not scheduled (as you continue to read on note that we NEVER spoke on the phone). At this point he has missed appointment #1. On 4/7 he texted at 9:03am that he would be here within 90 mins. At 12:40pm he texted that he was on his was from Haddonfield (10 mins from where I live). At 2:13pm I received a system generated text that his ETA would be 2:44pm. I checked again at 2:45pm and the ETA changed to 3:15. Now he has missed appointment #2. On 4/8 he texted me at 8:41am letting me know he would arrive between 9:30-10:30. At 9:26 he texted "please confirm". I called his number which went to voicemail and also the different number he was texting me from so that I could speak to him. He did not respond by phone but he did text back with his van broke down yesterday and everyone was informed (I was not), he was heading to me shortly, and he acknowledged that he missed 2 appointments. That concludes everything I can prove. So as you can see, I deem Steve Moore of Rubber Duck Plumbing to be: 1. Unreliable - I shifted my schedule for 2 days to accommodate the specified time slots only for him to fail to show up. We never once spoke on the phone. I received multiple text and email confirmations, yet he wants me to accept a phone confirmation as the only acceptable way of scheduling. I was willing to let a lot slide and allow him to perform the work when he said he was coming in 90 mins and also in Haddonfield (the second day of the appt). But once Day 3 rolls around, my patience has been OBLITERATED. 2. Unprofessional - in what world is it acceptable to send someone a text AND email confirmation and then not honor it because HE did not call ME to confirm? He broke his own rule if he follows that because again, WE NEVER SPOKE ON THE PHONE. He may need a lesson in how technology works because clearly there is a disconnect. His unprofessionalism also comes through in each of his grammatically incorrect text messages, rebuttals to other negative reviews, and his own bio on the Yelp page (cringe). 3. Unresponsive - I have called his number multiple times and even left a VM for a returned call and I was never able to get through. I have read various reviews and this seems to be a pattern with him. Based on the circumstances I have outlined above, I can confidently say that I WILL NOT recommend Rubber Duck Plumbing for any job no matter the size. I look forward to the excuses he is getting ready to lay out in his typo laced rebuttal.