Having my dogs groomed by Shelley was one of the worst experiences of my life. She arrived half an hour early and threatened to leave when I told her that my dogs needed to do a quick pee before grooming. She did not know the breed of my purebred dog Which is a terrier breed and had to look his breed up in a grooming book she had. She had no idea how his breed should be groomed. She was extremely rough with both my dogs who are 13 years and two years of age. Several times I had to admonish her to treat them more gently. I stayed in her mobile almost the whole time during the grooming as I was afraid to leave them alone with her. She behaved in a manic way, frenzied and put upon. I left near the end only to go into the house to get payment for her, during which time she trimmed their nails at my request (she wasn’t going to). She neglected to trim my younger dog’s dewclaws, quite an oversight. She also did nothing to her ears until I asked her to groom them. She injured my 13 year old dog by deeply cutting into the vein in his left hind paw, and didn't tell me so that when I brought him in the house after grooming, he bled all over my house on area rugs, into tile grout, and on a sofa, all of which I had to get professionally cleaned, not to mention my poor little senior dog who bled for three hours bevause she never informed me about the injury (and after grooming I had to leave the house for a few hours, which I would not have done if I’d known about the injury she incurred). When I texted her about this, only then did she admit to having injured him, but never once apologized. She also left abrasions on my other dog which turned into scabs all over her face and body from shaving her down too close to her skin, and doing so frenetically and roughly, and for which she over-charged me, $140 for a shave down, and made me do her job by making me dry my own dogs and vacuum her mobile instead of doing it herself. After I called her out on injuring my dogs, she sent me a curse-laden text telling me to "Go f--k yourself because nobody else will," and other personal attacks. Unbelievable! Who behaves like this?!? A week later I received a letter she mailed to my home demanding that I leave her no negative reviews. How dare she! A couple of weeks before the grooming she told me she had a medical marijuana prescription and offered to procure me marijuana for $250 an ounce, all of which I have in writing from her. I told her I don’t use marijuana, and never have. As far as grooming goes, she has no idea how to groom, but chops at fur with sharp scissors with absolutely no sense of style or balance. The woman is not only stupid, but completely insane and unprofessional in every way. What an absolutely horrible experience. I should have read her reviews before I let her near my dogs. Almost half of them are negative.