AP Auto Spa

Mario the owner is rude, argumentative and unethical. We received a bid from Mario himself to fix our sons truck. Their bid was not the lowest but we chose them as the shop seemed reputable. We scheduled an appointment for 10 am Monday. Upon arrival they expressed concern that the quote given was no…

Mario the owner is rude, argumentative and unethical. We received a bid from Mario himself to fix our sons truck. Their bid was not the lowest but we chose them as the shop seemed reputable. We scheduled an appointment for 10 am Monday. Upon arrival they expressed concern that the quote given was not enough to cover the damage. We stopped and asked them for a formal written estimate of the repairs. We left the truck there assuming the quote would be acceptable. We did not receive the quote that day. We had to call a couple times in order to get the quote emailed. It finally arrived on Tuesday am. The new quote for the repair was increased significantly making their price 30% higher than the low bid. When we called to pick up our truck so we could take it to the other we were told by Mario that we owed $155 for storage and fees that we did not agree to. He told us the truck would not be released until we paid the fees in cash or cashiers check. We did not agree to the charges at any time in writing or verbally. The practice of escalating the bid and holding our vehicle hostage as a result is very poor customer service. I would not recommend use of this business for any services.