Spots & Dots Cleaning LLC

BEWARE! I hired Spots and Dots to clean my rental property so that we could paint it for future tenants. They assured me that they would do a deep clean of the property in one day for $700. Though the price seemed high, I decided to work with them because they came recommended by my property managem…

BEWARE! I hired Spots and Dots to clean my rental property so that we could paint it for future tenants. They assured me that they would do a deep clean of the property in one day for $700. Though the price seemed high, I decided to work with them because they came recommended by my property management company. However, when I inspected the house after they informed me that the job was completed, I was appalled. I had been clear that I needed all the walls wiped down and the baseboards cleaned so we could paint the next day, yet there was clear dirt on all of the baseboards and visible dust on the walls. They also failed to clean one of our two toilets, and they left tons of visible grease on the walls on either side of the oven. As I walked through the house, I saw more and more problems: clumps of dust bunnies left in almost every corner, cobwebs left hanging from light fixtures, dust left on top of every doorframe, dirt left in almost every window sill, etc. I immediately sent a message to the company expressing my disappointment, and even though they knew I was dissatisfied, they processed the full payment on my credit card that evening. Then, they refused to issue me even a partial refund, even though they clearly had not satisfied the agreed upon scope of work in the time they had agreed to perform it in. They also sent me an email falsely accusing me of refusing a walkthrough with them (I did a thorough walkthrough the following morning with one of their employees) and refusing to take any responsibility. A horrible business!