Helping business improve their customer retention rate by creating customer service strategies.

Errol Allen has over 25 years of experience in the customer service industry including 13 years in a management role. Errol has worked in several industries including security systems, newspaper,cable television,telecommunications and insurance. He has hands on knowledge of interacting with customers whether in person or over the phone. Having held positions as an Internal Customer Service Consultant, Call Center Quality Manager and Operations Analyst, Errol understands the need for a "systems"...

Errol Allen has over 25 years of experience in the customer service industry including 13 years in a management role. Errol has worked in several industries including security systems, newspaper,cable television,telecommunications and insurance. He has hands on knowledge of interacting with customers whether in person or over the phone. Having held positions as an Internal Customer Service Consultant, Call Center Quality Manager and Operations Analyst, Errol understands the need for a "systems" orientation to providing excellent customer service. Errol has also designed customer service training programs for the "front line" associate to insure employee confidence when interacting with customers. He is a member of the American Society of Quality which promotes the practical application of