Zero Stars-My Allurez experience began Jun 6th w/ the purchase of an engagement ring (setting only) and continues this day. BBB is currently managing complaint #17487119. Let me be clear... I realized miscommunications were occurring between customer service and me. I waited what I though a reasonable time for communication and shipping confirmation (2 weeks) before requesting refund and was told my custom order was non-refundable. However, the return policy covers this in two separate bullets and Allurez believes one bullet stating "Design your Own" ring can be exchanged for equal or greater value products clearly captures the essence of the next bullet stating "Custom Orders" are non-refundable. I was appalled at such word play for a $1700+ item. After a week of back and forth communications, it was clear Allurez, regardless of what early stage this ring was in design, was never willingly going to return my money which was pulled from my account on June 8th. What I ordered: An 18kt white gold three stone setting with blue sapphires on either side of a primary empty prong setting sized for a future 1ct very good or better proportion diamond. A total of ten channel set diamonds (five on either side of the ring). This was meant to be a very symbolic piece. My fiancée and I have been married before and we have five children together and I have already gifted her a necklace of five stones; two families joined by one union. What I received about 30 days after order: A very damaged, worn looking and incomplete 14kt white gold ring with gouges on a smaller and clearly different band than was pictured; damaged blue sapphires that has one prong completely missing; spalling in the ring and setting casting; a primary stone prong setting not soldered in place and a thin foil layer appearance noting inferior white gold process. I wish I could post pics as they speak for themselves. I feel Allurez got vindictive w/ me and falsely claimed to BBB issue has been resolved. Aug 18 2022 update... still has not refunded money... only interested in having me return the evidence to them and taking the best piece of evidence for court. Dan is a piece of work but ignorant as he has insisted he wants to make this right and have me return after I told him repeatedly I'll never do business with them again. He asked if after this is resolved I'd be willing to remove some of my negative posts including BBB complaint I guess... hell no! I told you I'd quote you Dan and I am a man of my word. This place must employ spam feedback specialist to keep their rating this high... it's all lies! This company employs con artists and thieves! Oct 2022 Update: Still living this nightmare! Already replaced the ruing from a very reputable local jeweler who has provided my what I expected from Allurez. Did I say I also filed a complaint with FTC? Well I did and I hope they see a trend of such reports and they go after this front for internet crime. Currently working with The Jewelers Vigilance Committee and hoping the can facilitate a refund. If this doesn't work, it looks like I'm taking them to court