This place is horrible. Called them out because a/c was tripping the breaker. First diagnosis was a weak capacitor and a weaker breaker. Tech replaced part and within fifteen minutes of him leaving the breaker tripped again. Company came back out and found a weak control board. Replaced part (at this point breaker has not been fixed). Now breaker is no longer tripping but the heat runs constantly, will not turn off. At some point the tech change my original service call to a heat pump issue. I live in Texas, so ONE day later I turn the A/C on for cool air and now the outside unit won't turn on. NO cool air. Called company back and they insisted I call an electrician and that would fix my A/C issue. Not the case. I call the company back and at this point they are insisting that this is an isolated issue and will require a new ticket/diagnosis. This company sent two different techs to disassemble my unit and replace parts and now I DO NOT have A/C and they want me to believe it is not replaced to anything they did within the last 7 days. 7 days!!! I never had problems with cool/hot air. My issue was the A/C tripping the breaker. It is unfortunate that anybody can open a business. Their work ethic is not honorable or consistent with a certified or knowledgeable company. Not only is this costing money but I've had to rearrange my schedule every other day just to be home and I'm not even getting real service. At this point they're guessing and wasting my time. I don't ever want these people back at my house.

Royal Flush were sent out by my home warranty company. The guy at the front office was extremely rude and would not give me the details of the work being performed prior to them coming out. When the repairs guy get out here the first thing they demand is payment before their other guys get out of the truck. They were very rude about it. I then asked what all is being replaced and they will not go into detail about the work they are doing. After I paid they then say they do not have a ladder to get in the attic. I'm sorry, but if the first thing you want is payment you should make sure you have all the tools necessary to do the job. The service technicians were rude and so is their service representative at their front desk. I wouldn't trust them to do a good job on your HVAC system.

I have worked with numerous AC companies and from my experience, this is the worst experience I have ever had. They showed up late, the technician was very unpleasant, they misdiagnosed my problem (according to two other companies) and wanted me to buy an expensive solution. There are many good HVAC companies out there, I cannot recommend this company.