Continuousimprovementconsulting.com

Continuous Improvement Consulting Firm specializing in continual process improvement and waste reduction in customer service processes. After recognizing a need for quality Continuous Improvement Consulting firm in the customer service industry, Andr...

Continuous Improvement Consulting Firm specializing in continual process improvement and waste reduction in customer service processes. After recognizing a need for quality Continuous Improvement Consulting firm in the customer service industry, Andrew Drayton started a CI consulting firm based on the customer's perspective and CI thinking. After working for a Fortune 500 and a Fortune 50 company that rolled out Continuous Improvement programs, I saw many issues in the implementations of these programs. With the best of intentions, these companies rolled the programs out with little support in the areas of learning, waste identification, upwards accountability. The employees of these companies were fearful of the programs reducing labor and did not engage the process. With the employees skeptical and management not realizing results, these programs have had little success and have not realized the gains expected. Wha