When other tools aren't available, many employees simply use a variety of Google apps to satisfy their need to collaborate with peers, customers, and

When other tools aren't available, many employees simply use a variety of Google apps to satisfy their need to collaborate with peers, customers, and other business partners. In some cases, management actually authorizes the use of easily-accessible programs like Google messaging, Google Docs, Gmail, and Google Calendar because these programs are seen as useful, free resources that solve a legitimate business need.