Victorian Ombudsman

We help Victorians resolve their complaints with state government bodies and local councils. We look at whether people have been treated Our purpose: to ensure fairness for Victorians in their dealings with the public sector and improve public admini...

We help Victorians resolve their complaints with state government bodies and local councils. We look at whether people have been treated Our purpose: to ensure fairness for Victorians in their dealings with the public sector and improve public administration. Our intent: Ensure Fairness *independent and impartial complaint resolution *encourage fair and reasonable decision making within the public sector Enhance accountability *independently investigate serious matters *report on misconduct and poor administration Support Continuous Improvement *assist agencies learn from complaints and investigations *investigate systemic issues and identify solutions Protect Human Rights *investigate whether an action or decision is incompatible with human rights *make it easier for vulnerable people to complain