The CommAlert Group offers emergency communication and call centre services. Our highly trained technicians, proven processes and advanced Our core services include a range of emergency communication services and call centre solutions.
EMERGENCY CO...
The CommAlert Group offers emergency communication and call centre services. Our highly trained technicians, proven processes and advanced Our core services include a range of emergency communication services and call centre solutions.
EMERGENCY COMMUNICATION SERVICES:
Our Virtual Operations Support (VOS) team provides round-the-clock answering and dispatches our crisis communications team in emergency situations. This gives community members access to the resources they need when they need them. Services include:
- Emergency monitoring, call answering and mass notifications/emergency alerts
- On-site emergency communications triage and response team
- Comprehensive work alone services, monitoring, and tracking
CALL CENTRE SOLUTIONS
Our call centre operates 24/7, 365 days a year. We can help your business manage customer communications and improve customer service. Services include:
- Managing inbound calls, after-hours answering, call dispatching and messaging
- Virtual assistant services including call answering, appointment scheduling, and email support
- Live Web Chat support
- Social Media Marketing & Management
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