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IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline. Whereas version 2 was process-oriented (split into two groups: service support and service delivery), version 3 is service-orientated. Since ITIL V3, the various ITIL processes are grouped into five stages of the service lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

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The Hufford Junior High Honors Orchestra (H20) recently toured the city of Joliet playing holiday music. Visits included 1340 WJOL, where the students played a few songs live on the Slocum in the Morning Show, Joliet Police Station, Joliet Fire Department, Louis Joliet Mall, J.F. Kennedy Administrative Center, and Hufford Junior High School. The group, made up of sixth-, seventh-, and eighth-grade students, is directed by teacher Clifford Hunt. Musicians included Alayna Ardaugh, Matteo Audelo, Chloe Black, Brianna Campos, Ryland Denson, Carlyn Fowler, Julissa Fuentes, Leslee Gutierrez, Madeline Hobbs, Camila Leal, Lleyton Luangsomkham, Liliana Mejia, Fernanda Miranda, Carlos Rodriguez, Jordan Shell, Kayla Swolley, Emma Vinson, and Liliana Zamudio. Joliet Public Schools District 86 Superintendent Dr. Theresa Rouse also joined the students at a couple of the stops playing her violin.

IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.Whereas version 2 was process-oriented (split into two groups: service support and service delivery), version 3 is service-orientated. Since ITIL V3, the various ITIL processes are grouped into five stages of the service lifecycle: service strategy, service design, service transition, service operation and continual service improvement.