We are inspired to assist businesses of any size and of any type with handling their calls and helping their callers. Whether it be reception service where we answer & transfer a caller to the party they request, take a basic message, dispatch an emergency call, take an order or help someone by answering customer service questions, our goal is to complete calls and resolve communication gaps. While we handle our customers’ calls, they can do their business and avoid the distraction of inbound calls. We are bilingual (English/Spanish), so we assist callers who may not speak English well and we help our customers translate as needed. The cost to use our team of agents is fractions of the cost to hire one’s own employee and there are no worries about breaks, lunches, after hours, weekends or holidays because we are here 24/7/365. We offer “excellence while essential” – a theme our industry has been using during this Covid Pandemic. We are considered an essential business because we handle Crisis Lines, Medical Emergency calls, Service Emergency calls for Property Management Companies (leaks, fires, floods, etc), Water Damage, and Tech Support Dispatching as well. We customize every account – giving a very personal touch to each business. We are very responsive to our customer’s needs and make changes to assist when they are needed. Any person or business who needs help handling their calls is a potential customer. For message taking and dispatching of urgent calls, typical customers are Law Firms – especially Criminal Law, P.I. and DUI firms, Property Management Companies, Medical Practices, and any business that wants to be sure their phones are answered timely, in a professional manner and protocol is followed. Every message slip or form we create to meet the needs of our customers is crafted to make sure we are going what our client needs to save them time and improve efficiencies. For more involved services like Order Taking and Customer Service, or In-Take for Treatment Centers, or Corporate Customer Service Hotlines, we use software to create a more interactive script and capture or give out information. So, the ideal customers for those types of accounts are: Treatment Centers, Corporate Offices for Multilocation businesses or properties, Online Product Vendors, etc. We can provide webchat service in addition to answering calls from a website. We also have a web portal t

PCS Connect provides full-service Inbound, Outbound, Back-Office Support, Lead Generation. Administrative Support, & other customer services. Contact us!

Call Centre Plus is to support businesses with seamless communication, the company offers a range of services, including telephone answering, virtual reception, and message-taking. Call Centre Plus prides itself on a personalized approach, tailoring its services to suit the unique needs of its clients while maintaining a high level of professionalism and customer care. Their team is dedicated to ensuring businesses never miss an opportunity to connect with their customers.

inbound service, outbound services, Order Taking Service, Virtual Assistant Service, Live Online Chat Service, Lead Generation Service, Market Research Service, Administrative Support Service, Appointment Setting Service, Back Office Support

PCS Connect Virtual Assistant Service provides a personalized, user-friendly customer service via a natural language conversation interface. Call us today!

inbound service, outbound services, Order Taking Service, Virtual Assistant Service, Live Online Chat Service, Lead Generation Service, Market Research Service, Administrative Support Service, Appointment Setting Service, Back Office Support

With PCS Connect Chat Support Services, you’ll be able to answer second after question is asked, which makes one amazing customer service. Talk to us today!

Digital Frontier is a team of highly professional individuals having a successful track record. Our professionals are serving BPO and call center industry from a decade and producing excellent results for the clients around the globe.

AvidTrak is a full-featured call tracking and lead management platform designed to help businesses track inbound calls, attribute accurately, and use real-time data to optimize marketing strategies. Whether you are running Google Ads, SEO, social media, or offline campaigns, AvidTrak assigns dynamic phone numbers to each channel, giving you clear visibility into which marketing tactics drive results. The platform supports advanced features like keyword-level tracking, multi-location call routing (by zip code or area code), IVR menus, AI-powered transcriptions, conversation outcomes, sentiment analysis, and real-time alerts. Businesses can also manage form submissions, outbound calls, voicemails, and lead data, all in a single dashboard. Users can customize call flows, reports, and integrations without any additional fees. The AvidTrak platform seamlessly connects with tools like Google Ads, GA-4, Salesforce, HubSpot, Zoho, and Google Sheets, ensuring your marketing and sales data stays