Word processing - (business correspondence; reports and presentations; manuscripts; marketing materials; mail merges; financial documents; invoices and account statements; resumes and cover letters; teaching materials (lesson plans, tests); handouts; and newsletters. Human resources services - (creation and maintenance of employee handbook; HR policies and procedures; performance appraisal system; records maintenance; assist in recruiting of staff (draft position descriptions; position postings, resume review, interview scheduling, reference checking); new employee forms/procedures; company communications; employee recognition programs; newsletters); background checks). Customer Relationship Management - Contacts, accounts and activities databases.