Small and medium sized businesses do not always have the luxury of employing in-house staff with experience and background in the critical areas of human resources, policy, contracts and general compliance. The day-to-day administrative work in these areas is often assigned to staff members who wear many other hats. For example, Human Resources matters are sometimes expected to be handled by the person who administers payroll (usually an administrative resource or accounting manager) and who may not have had any formal HR training. When something comes up that is new or not part of the daily routine, will your people know what to do (and what not to do)? Or will you become exposed to a potential labor claim, negative publicity or other liability?