Velan Info Services (India) Pvt Ltd (Velan) is a successful IT & ITES offshore business process management (BPM) company with an impeccable track record of delivering services to its clients in North America, Europe and Australia. Velan's BPM services help to focus on your core business and result in an increased revenue, competitive edge, and market share. Vision & Mission: "To assist our customers to increase the operational efficiency of their technology resources and minimize their operational expenses. " Velan is committed to deliver reliable and quality customer service. Velan believes in growing with our customers driven by long-term partnerships with our customers, employees and suppliers - based on strong values of integrity and trust. Velan has talented human resources pool, which consists of vibrant workforce engineers dedicated to provide our customers with excellent services. Velan ensures a stable working environment conducive for productive results. Values & Beliefs: Creativity & Innovation: We constantly explore "out of square" ideas and ways of doing things. Integrity: We believe in being honest, ethical to everyone we interact with. Customer focus: We will regularly seek customer feedback and act upon it. We will create customer friendly procedures and always respect deadlines. Employee focus: We foster respect to individuals, high standards of professionalism and performance. We constantly work towards motivating and empowering our employees Quality Policy: We at Velan commit to provide reliable services to our customers by: - Proactively understanding their requirements - Continually enhancing employee skills, achieving process excellence and utilizing relevant technology - Communicating our goals and objectives to every employee - Measuring and continually improving the effectiveness of the QMS Infrastructure: Velan has built-in redundancy for all mission critical resources. Multiple internet links with firewall & antivirus system, captive power generator, uninterrupted power supply system and stand-by systems along with branded computers and structured networks allow Velan to deliver uninterrupted service round the clock. Velan takes utmost care for the data processed by strict adherence to security standards. Non-disclosure agreement imposed to the employees, access restriction to duplicating devices and 24x7 manned-security are some of the administrative, physical and technical safe guard measures in place.