We are a family run business, Bryan is your go to guy no passing of the buck, he schedules calls makes the diagnosis, when you are given the estimate if you opt for repair he either gets part out of his well stocked truck "26+ years of experience, means he knows what moves and what doesn,t" or he gets on phone and treats you like he would himself and locates that part and puts you back on a return schedule immediatley.We understand your time is valuable to, and respect that the customer after all may have had to miss salary to accomodate our appointment. Bottom line do unto others as you would have them do unto you. We get it!