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A Message from the Union AlarmTronic Team: Our high caliber customer service is a byproduct of on-going training and a clear team effort. Our Motto comes from the military - "You may be hired as a cook, but you'll become a rifleman when the shooting starts." Therefore, while each member of our team has a speciality, such as programming, installing, troubleshooting, etc., we are also cross-trained to support the team. When you call our office, you are likely to have a highly trained technician answering your call. When you speak to a technician in the field, you will get get an informed response. That's the Union AlarmTronic pledge.