I believe it can take years to get a customer, but minutes to lose one. Rest assured you will be handled with the utmost respect, professionalism and best ethical practices. All service calls placed before 2PM are handled the same business day and completed within 48 hours excluding parts orders. Quite often, you will have your computer back same day. If you have a suggestion or a concern, please do let me know. I always strive to make my customers? experience the best ever, so your feedback is very important to me.