There will NEVER be an up front fee to come out and check out your computer. We believe you shouldn't have to pay for anything, if no work was done. We also don't over price our parts. Our labor and customer service will bring profits. If we focus on money, then our customers will suffer. Our customers are our business and we are grateful for any consideration you might give us. So, call us and schedule an appointment to get your computer back to its orginial Out-Of-Box experience. "We Work For You"