ACS Mystery Shopping conducts disguised on-site visits and evaluations to businesses measuring the customer experience at their location. We also conduct mystery Telephone and Web Shops. ACS prepares detailed Reports that are clear, accurate and concise. 69% of Customers indicate Poor Service as the reason that they do not patronize a business. 13% Claimed Product Dissatisfaction. 9% For Competitive Reasons (went to your competition). 5% Their Friends Persuaded Away. 3% Moved Away or too far. 1% Died. With odds like these, you need a full-proof way to measure your quality or Customer Service. ACS Mystery Shopping provides the solution. Focusing your efforts on customer retention positively affects your bottom-line.