Since 2003, we have been committed to helping the people and local businesses of North Alabama. When it comes to banking today, you have come to expect convenient and advanced banking services. What you may not expect is personalized customer service from someone who understands your specific financial needs. We say — you deserve both! At Citizens Bank & Trust, our customers have direct access banking products and services. We provide a wide range of checking, savings, loan options, and other banking services designed to accommodate your particular needs.

Cultivating a Culture of Safety in Healthcare: A Systematic Approach to Root Cause Analysis is a book written to train staff in patient safety and guide an organization through root cause analysis using a simple step-by-step process. In addition to the promotion of this book, Quality Improvement Group provides consulting, training and educational offerings to assist health care organizations improve their processes to acheive better outcomes, higher quality, and a safer environment for patients, staff, and all other customers.