Mr. Sterople has implemented successful Quality Assurance Initiatives through thoughtful analysis of all variable inputs associated with an organizations function and needs of the business. This analysis is focused on cost and the "Voice of the Customer" developing a continuous improvement process. "People don't fail, Processes do...", with that in mind ongoing personnel training and development is essential for a successful and happy work force. When coupling this with an effective and comprehensive "Total Quality Management" process Todd ensures corrective measures eliminate deficiencies and reocurrence through process performance improvements and provide infrastructures for added value to the Customer.