For Compaq, Novell, Altiris, Hitachi, Ericsson and others I have delivered and led the crtical components of KM - strategy, metrics, all training for thousands of individuals and teams, performance management, tool selection and development, and all other key elements of KM. I am extremely skilled at developing the changes within the culture that are critical to KM success. I have documented results showing that within e 3 months I have taken customer self service from virutally 0 to 25%, in 6 months to 40% and in 12 months to 60%. I have increased contributions to the Knowledgebase by 1300% in 6 months, and increased reuse overall by over a 1000% in less than 6 months.