Catherine Bosse 973-478-0914 cell# 862-290-0278 Objective: An interesting position with a growing company Experience: The Five Star Group East Hanover N.J. Customer Service/Inside Sales/Call Center 5/2000 to 6/2008 ? Checked to ensure that appropriate changes were made to resolve customers' problems. ? Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes,invoicing,order entry,credits,assist venders,buyers,accounts and sales reps. Answer any and all questions, makeing sure deliveries went out. Trade Shows. ? Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. ? Recommended improvements in products, packaging, shipping, service, and bi