Local Xerox technicians ensure that our clients achieve maximum performance by offering the following critical advantages: Local people that know the area and your equipment. A specific technician assigned to each account. Rapid response time. Genuine Xerox parts for uptime and longevity. Genuine Xerox supplies for output consistency and excellence. Professional training/certification on your specific model. Over 80% of replacement parts on hand for service calls. Toll free access with 24/7 call placement. Preventative assessment completed on each visit. ONLY Genuine Xerox replacement parts (not aftermarket) will be used by Xerox direct factory trained technicians to maintain your equipment. Receiving the manufacturer's recommended parts will minimize service calls.