Now courtesy may not be the first thing you think of when it comes to plumbing. But for us, it's one of the most important tools we carry. Certainly, courteous behavior won't actually stop a pipe from leaking, or unclog a drain. Then again, plumbing is about much more than just pipes and drains. It's about making sure our clients fully understand the job that will be done. It's about treating all parts of the home, not just our work area, with the respect and consideration they deserve. Most importantly, plumbing is about making our clients feel they've hired the right plumber the moment we set foot in their homes. After taking care to cover that foot, of course.