Who we are Pacific Intermedia, Inc. is a professional services and technology development organization serving the financial, healthcare, manufacturing, and government markets since 1997. Our mission is to provide mid-market organizations with solutions that empower workers to improve the quality of customer interactions in marketing, sales and support disciplines. Pacific Intermedia offers products and services to facilitate customer interaction management. We believe that one of the biggest challenges that businesses face today is empowering their workers with relevant and actionable information to improve and manage the customer experience. Our solutions improve the effectiveness and efficiency of customer and partner related activities.