I'm a one person shop. So who you talk to on the phone or email is the one who will come out to your house, takes the measurements of your surround, design your mantel the way you want it , builds your mantel, finish it with stain or paint and installs it . I've been doing this for years and I know what I'm doing and what I making. I also know whats out there on the web and I can say for a fact that you won't get the service or a any where near the quality mantel that you will get from me. Remember the Fireplace mantel is the center peace to your home, it is the back drop to your family photo or the holiday pictures, it is a peace of furniture that will last the next 100 year. so what do you want in your home a mantel in a box or one crafted by me. look at my web site and see for your self.