3-2-1 Automotive Mailing And Consulting Service Automotive industry June 1996 - Present (14 years 7 months) Our primary function is to train sales and management personnel on how to conduct business for the now customer. A few of the training techniques that we teach are: Telephone skills training Internet skills training Prospecting How to handle the telephone shopper Presenting and demonstrating the new automobile Used car work shop New car work shop Sales management work shop Internet work shop Our secondary function is " market analysis" where 3-2-1 Automotive Consultants provide in-depth market analysis for your service department. We evaluate your service sales and "clean-up" your dealerships' customer service records so that you can better identify your market.