Production Equipment Inc., competitive advantage is the quality of service that every customer can expect when they rent. The custom built, modern service department improves efficiency and productivity resulting in a better maintained fleet of rental equipment. To support customers, Production Equipment Inc., has a fleet of fully equipped field service vehicles that are dispatched at the first sign of a problem. The newly implemented GPS communications system allows for quicker response, better routing and information flow, enabling mechanics to fix the problem and get the machine back to work in no time. In the event that the machine can not be repaired on site, Production Equipment Inc., will endeavor to replace the machine in the shortest time possible reducing disruptio