Christine Chen is a customer service expert, professional speaker, consultant, and trainer. She works with companies and organizations who want to build exceptional service cultures, connect people, increase revenue, and enjoy long-term sustainability. She has worked with healthcare facilities, major corporations, entrepreneurs, and educational facilities for the past 15+ years. Some of her clients include George Washington University, AT&T, Wells Fargo, Xerox, Philips Healthcare, Phoenix Children’s Hospital, and Schulman Rogers. Professionally trained by The Protocol School of Washington, she has a clear understanding of the ever-changing rules of protocol in today’s society along with the importance of world class customer service. As a graduate from the Cappa Chell Finishing School, she brings expertise in the area of making the first impression that counts. With a bachelor’s degree in Organizational Management and as a certified practitioner of the Myers Briggs Type Indicator assessment, Christine brings out the importance of understanding the need for positive relationships between employees and customers as well as the need for team building within the organization. Along with speaking engagements across the nation, Christine has been a regular guest on News Channel 8 “Let’s Talk Live,” where she shares her expertise in the skills needed to excel in today’s competitive business arena. Additional credits include appearances on CNN, D.C.‘s Fox 5 News, News Channel 9, Ministry in Motion TV, and radio interviews on WGTS 91.9 and “It’s Your Biz” with Susan Solovac. She has written for several magazines and publications nationwide including Personal Excellence: The Magazine of Personal Leadership. She also served as a monthly columnist for Recipes for Good Living Magazine and Georgia Family Magazine.