Easy to implement.....minimal time commitment....immediate results Everything Matters (EM) Certification is a comprehensive, company-wide program consisting of powerful customer service workshops, Innovation training, experiential exercises, DASH strategic planning sessions, presentations, and the implementation of a continuous improvement and Innovation program. You even have your own Organizational Development consultant providing ongoing support and coaching. Delivered with an effective combination of on-site and on-line formats, EM Certification easily integrates with your normal day to day operations in a time conscious manner. EM Certification is easy to implement and will provide near immediate results directly impacting your revenue generation, company focus, momentum, culture, quality, costs, your bottom line... and your future The EM Certification program is designed for service organizations to create and implement an innovation and continuous performance improvement program focusing on world class customer/client service including systems thinking, strategic planning, innovation, operations, and management systems. The EM certification program will re-energize your organization and is designed to ensure that your staff has the tools to meet the needs of their customers, clients, and other stakeholders as quick as possible. * Certification Requirements: In order to achieve EM Certification your organization must successfully participate in all presentations and workshops successfully implementing and demonstrating commitment to Building Customer Loyalty, EM Service Commitments, Innovation - 101, as well as demonstrate competence through measurable results with DASH - Performance Improvement Program