What We Do: Conduct internal and external audits to increase bottom line profits. Develop customized training and marketing strategies and determine levels of customer satisfaction with current and prospective clients. Develop solutions that address training issues, right size office staffing , administrative issues and responsibilities, system and telecommunication issues. Our Consulting / Auditing Service Offerings include: - Complete Need, Workflow and Process Analysis - Customer Expectation / Realty Gap Analysis - Recruiting, Hiring & Performance Metrics - Staff Evaluations - Complete Performance Management Process - Internal / External Reporting Services - New and Advanced Collector Training Seminars Including: - Basic Telephone Collection Skills - The highl