Our contact center is one of Empatha's strongest assets. We start by hiring only the best contact center managers and customer service representatives. We train them to understand the needs of the customer. We motivate them to deliver only the highest level of service. Our Contact Center team is well versed in different therapeutic areas and able to quickly recognize and assess the needs of callers. Our commitment to performance on every level, for every customer, sets Empatha apart. Our integrated technology platforms include both inbound and outbound solutions with an available call blending environment that allows representatives to be switched seamlessly between inbound and outbound call campaigns and Web communications. Empatha is a wholly owned subsidiary of the nonprofit, ASHA.