Jesse, my brother has worked for the automotive business scince 1995 for company's including Freddie Kish's Complete Care and NTB. I want to excede my customers greatest expectations, that is my greatest passion. Good customer relations start with knowing what your customers need and want from you. We like to survey our customers to find out what they really think about our business and about auto repair in general? It can be catastrophic to operate a business without knowing for sure what your customers think and what they need and want. Simply assuming you already know can cost you your business. So we will conduct a simple customer survey after your service has been completed every time. Your responses will help me mold my business to your satisfaction.